At Restoration Hardware Outlet, we respect the privacy of our customers and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website or shop at our stores. Please read this policy carefully to understand our practices regarding your data.
This policy applies to information collected by Restoration Hardware Outlet online, in our outlet stores, and through all interactions with us. It does not apply to websites or companies we do not own or control.
Information We Collect
We collect certain information about you to provide an efficient shopping experience. The categories of information collected include:
- Contact/Account Information: When you create an account on our website or in our stores, we collect your name, email address, postal address, phone number, and other contact details. We keep a record of your purchases, order history, saved items, and other account activity.
- Payment Information: To process purchases and orders, we collect your payment card number, expiration date, CVV code, and billing address. This data is used solely to complete transactions and is encrypted during transmission for security purposes.
- Product Preferences: We may collect data about your item views, clicks, and purchases to understand your preferences. This allows us to better recommend relevant products and tailor promotions.
- Communications Consent: If you opt to receive marketing emails, mailings, or other communications, we retain a record of your consent and preferences. These choices can be changed at any time.
- Website Usage: We use technology like cookies to gather data regarding how our website is accessed and used. This may include IP address, device info, browser type, pages visited, referring website, and other information that does not identify you personally.
- Surveys & Feedback: When you voluntarily provide information through surveys, product reviews, feedback forms, interviews, or other means, we collect and analyze this data. All surveys are optional to participate in.
- Sweepstakes Entries: For select promotions and giveaways, we may collect your name, contact info, and related details so we can administer the promotion and notify winners.
We generally collect information directly from you as a website visitor, customer, or loyalty program member. We may also receive info about you from other sources like third-party apps or services you connect with our website or stores. This data is used only in conjunction with other information we have collected ourselves per this policy.
How We Use Information
The information Restoration Hardware Outlet gathers allows us to continually improve your shopping experience. Ways we may use your data include:
- Processing Orders: We use payment, contact, and account info to complete purchases, deliver orders, and process returns or exchanges. After the transaction, payment data is no longer stored on our systems.
- Managing Your Account: We rely on collected data to administer accounts, loyalty programs, warranties, and other offerings associated with your membership. Communications like emails and mailings help us provide these services.
- Making Recommendations: By understanding your preferences and shopping patterns, we can better personalize the products, content, promotions, and other opportunities we present to you across channels.
- Improving Our Offerings: Analytics from sources like website usage, survey feedback, and product reviews are aggregated and analyzed to improve our selections, website functionality, shopping experience, and overall business.
- Preventing Fraud: To maintain security, we may use contact information, IP addresses, device identifiers, and other signals to detect and prevent fraudulent account access, promotions abuse, and other harmful activity.
- Communicating with You: Communications consents allow us to provide service messages, confirmation emails, and other useful account notices. With your permission, we may also send marketing content we think you’ll find valuable.
- Complying with Law: We use your data when needed to comply with legal processes, governmental requests, or other binding regulations. This includes issues like copyright/trademark disputes or other protected rights.
- Aggregated Insights: We may anonymize and combine collected data to derive aggregated insights that do not identify you personally. These insights inform our general business analysis, marketing strategies, and future improvements.
We will only process your personal information in pursuit of our legitimate interests if we have considered any potential impact on you and your rights under data protection laws. Our use of your information is limited to the purposes described here.
How We Share Information
Restoration Hardware Outlet does not sell or rent your personal data to third parties. We only disclose information in the following circumstances:
- Service Providers: We work with trusted companies to provide services like website hosting, order fulfillment, and analytics. They have limited access to perform those duties, subject to strict confidentiality constraints.
- Business Transfers: If ownership of the company or a portion of the business is sold or transferred, we may transfer your data to the new owner so continuity of service can be maintained.
- Legal Requirements: We reserve the right to disclose information if legally required to do so, such as responding to subpoenas, court orders, or other government requests. We also comply with copyright/trademark infringement and other protected rights notifications.
- Protection & Enforcement: To prevent imminent harm, we may provide info to authorities, take proactive legal action regarding security breaches or systems abuse, and implement other measures to protect the rights and safety of our business, customers, and the public.
- Aggregate Data: Aggregate data without personal identifiers may be provided to reputable third parties like university researchers, demographic firms, and industry analysts to generate insights for product development and enhancements.
- Service Notifications: Certain account notices, confirmations, reminders, and other communications may be provided in conjunction with trusted service providers like email marketing and shipping carriers. These messages are related directly to your use of Restoration Hardware Outlet services.
Other than these exceptions, we do not share your personal information with any companies or organizations outside Restoration Hardware Outlet. If our data practices ever change, we will update this policy and notify customers prominently.
Third Party Links
For your convenience, our website may contain links to various other websites, apps, and services not affiliated with Restoration Hardware Outlet. We are not responsible for the privacy practices of these third party sites. You should read their individual privacy policies before providing information.
Security of Information
Restoration Hardware Outlet takes data security very seriously. While no security measures can fully eliminate risks, we aim to implement robust safeguards like:
- Data encryption technologies to protect sensitive information in transit and at rest
- Access controls that restrict data to authorized personnel on a need-to-know basis
- Compliance monitoring against security policies and standards using audits and penetration testing
- Security tools like antivirus, firewalls, vulnerability scans, and intrusion detection systems
- Regular software updates, backups, and redundancy measures for continuity of operations
- Timely incident response planning to mitigate impact of any potential data breaches
- Ongoing employee privacy and security training
We meticulously select technology vendors and cloud service providers based on their security track record. However, while we strive to protect your data, no method is absolutely foolproof and we cannot guarantee security.
Your Choices & Rights
At Restoration Hardware Outlet, we respect your right to make choices about your privacy. Options we make available include:
- Account Preferences: You may update contact info, choose types of communications you wish to receive, opt into marketing preferences, and customize other settings associated with your account and profile at any time.
- Cookies & Tracking: Most web browsers let you disable cookies and certain tracking technologies. Our website works without cookies enabled but you may lose some functionality.
- Promotional Emails: You can opt out of marketing emails by clicking unsubscribe in any promotional message from us. You may still receive service related communications.
- Direct Marketing: To end postal mail, phone, and other direct marketing, submit requests via email, contact customer service, or write to us with your contact details at the address found at the bottom of this policy.
- Data Access, Modification, Deletion: You may review and update personal data by logging into your account. To request data erasure, deletion, or modifications that cannot be done yourself, please submit your request via email. We will respond promptly unless restrictions apply.
- Third Party Apps/Services: Manage data collected by third party services like social media sites or apps by visiting their privacy settings and policies. We have no direct control over how they use data.
You also have certain legal rights under applicable laws like GDPR, CCPA, and other state regulations. Restoration Hardware Outlet will respect applicable data rights and choices where the law provides.
International Data Transfers
Restoration Hardware Outlet is based in the United States and your personal information may be collected, used, and stored in the U.S. and other locations where we or our service providers operate. Please be aware that privacy laws in certain countries may not provide the same level of data protection as your home country.
If you are located outside the U.S., you consent to the collection, storage, and processing of your personal data in the U.S. and other countries. All data transfers between Restoration Hardware Outlet and international parties follow appropriate safeguards like standard contractual clauses. Contact our Data Protection Officer if you have questions about data transfers.
Retention of Personal Data
We retain personal information only as long as needed for business or legal purposes. We have retention policies to securely delete or anonymize data after it is no longer required. The criteria used to determine retention periods include:
- Length of your account membership and when it was last used
- Whether there are legal obligations to retain data like tax audits or regulatory requirements
- If data is needed to provide our products and services to you
- Whether retention is advisable considering our legal position such as for litigation, dispute resolution, or investigations
Data Protection Officer
If you have any questions, concerns, or complaints about our privacy practices, you may contact our Data Protection Officer:
Data Protection Officer
Restoration Hardware Outlet
Email: [email protected]
We welcome your inquiries to help us meet high standards for privacy and data protection. You may also lodge complaints about privacy issues with your local data protection authority.
Updates to Privacy Policy
Restoration Hardware Outlet may periodically update this policy as our practices and services change. We will note the effective date at the top of this page. Significant modifications will also be announced prominently on our website. You should check back periodically for the latest version.
Contact Us
If you have any additional questions or concerns about this Privacy Policy or our data practices, feel free to get in touch using the following information:
Restoration Hardware Outlet
Website: restorationhardware-outlet.com
Phone: 555-555-1234
Email: [email protected]
Address: 123 Main St, Anytown, US 12345
This Privacy Policy was last updated on January 1, 2024 and is effective as of this date.
