Please read these Terms and Conditions carefully before using the Restoration Hardware Outlet website, mobile application, or interacting with any of our brands and services.
Introduction
This website and mobile application are owned and operated by Restoration Hardware Outlet. References to “we,” “us,” and “our” are references to Restoration Hardware Outlet. By accessing our online store, mobile app, and related services, you agree to be legally bound by these Terms and Conditions and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these terms, please do not use our website or app.
We reserve the right to change these Terms at any time. Any changes will take effect when posted on the website. By continuing to access our site and app, you agree to the revised Terms.
Use of Our Website and Mobile App
The Restoration Hardware Outlet website and mobile application provide an online store for purchasing our products as well as related services like design assistance and order tracking. You must be at least 18 years old or the applicable age of majority in your jurisdiction to open an account or make purchases.
Our website, app, and their contents are intended solely for personal, non-commercial use. The materials on Restoration Hardware Outlet may not be modified, reproduced, publicized, performed, displayed, downloaded, posted, transmitted, or distributed in any way without written permission. Unauthorized use may violate copyright, trademark, privacy, publicity, regulations, laws, and communications statutes.
Registering an Account
Browse our offerings as a guest or create an account to gain additional benefits:
- Save payment and contact details for faster future checkouts
- Store payment methods for one-click purchasing capability
- Save multiple shipping addresses for convenience
- Track your orders and view order history
- Store favorite items and curated collections
- Receive promotions and special offers
When registering, you must provide accurate and complete information. Do not impersonate any person or use a name you are not authorized to use. You are responsible for maintaining the confidentiality of your login credentials and all activities under your account. Please notify us of any unauthorized account use.
Placing Orders
We welcome you to place orders on our website and mobile app. By placing an order, you represent that you are legally capable of entering into contracts. Your order constitutes an offer to Restoration Hardware Outlet to purchase products under our Terms and Conditions. All orders are subject to acceptance by us. We may choose not to accept any order for any reason.
Prices and availability are subject to change. If we discover an error in advertised pricing, we will notify you and await confirmation before processing an order. Products may sell out quickly and may not be restocked. We reserve the right to discontinue products at any time based on availability and other business considerations.
You agree to pay the prices displayed plus applicable sales tax based on shipping destination and indicated shipping fees. Any customs duties or other taxes imposed during international shipping are your responsibility. Once an order is accepted and payment is processed, taxes and fees are non-refundable.
Payment Methods
We accept major credit and debit cards, PayPal, Affirm financing, RH credit cards, and gift cards. To complete transactions, you must provide current, valid payment details. By submitting an order, you represent that you are authorized to use the payment method.
If payment cannot be properly processed or is fraudulent, we reserve the right to cancel your order at any time, even if a confirmation was received or products were shipped. You also authorize us to charge any additional amounts to complete the original payment if amounts were entered incorrectly.
Promotions & Discounts
Restoration Hardware Outlet may offer sales, promotions, and special discounts periodically. To qualify, all eligibility requirements must be met. Promotions are subject to available inventory and other conditions. Discount codes must be entered properly during the checkout process to apply savings. Discounts cannot be applied retroactively to orders already placed.
We reserve the right to change, revoke, or refuse to honor any promotion at any time even if a discount code was provided. Exceptions may be made on a case-by-case basis in our sole discretion. Combining promotions where prohibited is not allowed. Offers may not be valid on select brands, items, or locations. Additional restrictions and exclusions may apply.
Shipping & Delivery
When you place an order, we will estimate shipping dates and charges based on method, destination, and other considerations. We work to process and ship orders promptly, but quoted timelines are not guaranteed. You will receive email notifications when your order ships and is delivered. Please ensure the email address in your account is current.
Title and risk of loss pass to you upon our transfer of merchandise to the carrier. You are responsible for providing accurate shipping addresses and contacts. We are not liable for misshipments or non-deliveries that result from incorrect or incomplete information.
If no one is available to accept delivery, the shipment may be re-routed or held for pickup per the carrier’s policies, which will be provided to you. Re-delivery fees may apply. Signature may be required at time of delivery for select merchandise and delivery methods.
Returns & Refunds
If you are unsatisfied with products received from Restoration Hardware Outlet, please contact us within 30 days of delivery to initiate a return. Refunds and exchanges will only be processed for merchandise returned in salable condition with original packaging and accessories within 30 days of delivery or store pickup. Custom-made items may have different policies.
Please follow the return instructions provided with your shipment. You are responsible for return shipping costs unless the return results from our error or damages are reported. Refunds are generally issued to the original payment method. This process may take up to 2 billing cycles from the return receipt date.
Account Deactivation
You may close your online account by submitting a request via email or contacting customer service. For security reasons, you must verify identity prior to account closure. We will delete personal data per our Privacy Policy but may retain data where necessary for our legitimate business interests and legal obligations. Closed accounts cannot be reused. Create a new account to make future purchases.
User Content
Any reviews, photos, videos, questions, comments, suggestions, or other content you choose to contribute on our website, app, social media, or directly submit to Restoration Hardware Outlet may be publicly posted at our discretion. You grant us a perpetual, worldwide license to use, modify, distribute, and commercialize any content you submit across our brands and marketing channels.
All user content must comply with applicable laws. You are responsible for the content you contribute. Do not post illegal, dangerous, obscene, abusive, defamatory, objectionable, or infringing content. Content submitted or posted is subject to monitoring and/or removal. We reserve the right to bar users from making future submissions at our sole discretion.
Product Information
We work to provide comprehensive and accurate product descriptions, specifications, images, videos, 360-views, and other content on our website and app. However, Restoration Hardware Outlet does not warrant that product descriptions, images, videos, or other content is accurate, complete, up to date, or error free. Actual products, finishes, and upholstery may vary from how they appear online due to photography, embellishments, display settings, and other factors.
Intellectual Property
The Restoration Hardware Outlet website, mobile application, products, content, trademarks, patents, copyrights, and all other intellectual property are owned by us or our affiliates or licensors. You agree not to copy, republish, frame, download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on our intellectual property or technology in any way without our express written consent.
Limitations of Liability
Restoration Hardware Outlet makes no representations or warranties regarding the material, data, and information provided on our website or mobile apps. This includes no implied warranties of merchantability, fitness for particular purpose, and non-infringement. All information is provided on an “as-is” basis.
In no event shall Restoration Hardware Outlet, its suppliers, or partners be liable for any damages arising from your use of our website, mobile apps, or other services. This includes incidental, direct, indirect, punitive, actual, consequential, special, exemplary or other damages. Damages may include loss of data, revenue, profits, usage, access, business opportunities, reputation, and goodwill.
Indemnification
Upon request, you agree to defend, indemnify, and hold harmless Restoration Hardware Outlet and its affiliates, employees, directors, officers, and agents from all liabilities, claims, damages, costs, and expenses arising from your misuse of the website and mobile app, violation of policies, applicable laws, actions or inactions, and all other matters arising from your access to or use of our offerings.
We reserve the right to handle our legal defense however we see fit even if you agree to indemnify us, including settling any disputes or agreeing to any legal judgments.
Dispute Resolution
If any controversy or dispute arises in connection with these Terms, our Privacy Policy, or your use of the Restoration Hardware Outlet website or mobile applications, we encourage attempting amicable resolution by contacting customer service. We may additionally agree to engage in non-binding mediation or arbitration to resolve the dispute.
For any issues not resolved directly or requiring formal legal intervention, you agree to seek resolution exclusively through binding arbitration. Arbitration shall take place within your state or another reasonably convenient location under applicable local laws, under the rules of the American Arbitration Association.
Class action lawsuits, class-wide arbitrations, private attorney general actions, and any other proceeding where someone attempts to represent others are not allowed without prior express consent. If any portion of this arbitration clause is unenforceable, the remainder shall continue to apply.
Governing Law
These Terms of Use shall be governed by the laws of the State of California without regard to conflict of law principles. If any provision is deemed unenforceable by law, the remaining provisions will continue to be fully valid and enforceable.
Contact Us
Thank you for cooperating with our policies and terms. If you have any questions, please contact us:
Restoration Hardware Outlet
Website: restorationhardware-outlet.com
Email: [email protected]
Phone: 555-555-1234
Address: 123 Main St, Anytown, US 12345
These Terms and Conditions for Restoration Hardware Outlet were last updated on January 1, 2024.
